- To initiate cancellation of a product purchased directly from https://www.townbasket.co.in/ , the customer
must login into his/her dashboard and in order section he/she can cancel his specific order.
- An order can only be cancelled or exchanged before it is shipped by https://www.townbasket.co.in/ In
this case, upon receiving a cancellation request, https://www.townbasket.co.in/ will refund the entire amount
of the purchase within 10 days*. The amount will be refunded to the same account from which
the payment was originally received. In case of an exchange, any extra difference to be paid will
be borne by the customer.
- If a cancellation request is initiated after the product has been shipped by https://www.townbasket.co.in/,
then the customer will have to follow the process as mentioned under the exchange and refund
policy, where all the terms and conditions specified therein will be applicable.