1. EXCHANGE AND REFUND POLICY
    This exchange and refund policy is applicable only for purchases made directly from
    https://www.townbasket.co.in and exchange and refund will be processed via same medium that is
    https://www.townbasket.co.in.
  2. Return & Refund for a product purchased on must be initiated by the
    customer within 48hrs* of receiving the product. For example, if a customer has received the
    product on 5th march, at any given time of the day, then the exchange/ refund request must be
    initiated before midnight of 7th march to be accepted by https://www.townbasket.co.in.
    THE USED PRODUCT CANNOT BE RETURNED AND TOWNBASKET RESERVES THE
    RIGHT TO DECLINE THE RETURN.
  3. Once Customer Care has been informed of the intended exchange or refund, the product must
    be couriered back in the original packaging as was received by the customer, to TOWNBASKET
    Address, along with the return slip duly filled. The return slip is provided with each product
    purchased on https://www.townbasket.co.in or can be downloaded from https://www.townbasket.co.in/returnslip.pdf.
  4. After the Customer Care team confirms the pick-up towards the return, a date will be decided
    with the customer’s consent, to schedule the pickup. The courier team will make two pick-up
    attempts only. On failing to handover the package within these two attempts, the customer will
    have to personally get the return package delivered at our courier partner’s office.
  5. A pick-up can only be arranged within city limits. Customers residing outside city limits will
    have to personally get the return package delivered at our courier partner’s office.
  6. The customer must ensure that the return package is placed inside a tamper proof packaging
    and addressed correctly. The tamper proof packaging will be made available by our courier
    partner.
  7. As specified above, all returns must be shipped via the courier service provided by
    https://www.townbasket.co.in through the designated courier partner. In this case, the freight charges will
    be bore by https://www.townbasket.co.in.
  8. In the circumstance where a customer does not inform https://www.townbasket.co.in about the intended
    exchange or refund and/or ships the return via a different courier company, the liability for any
    loss or damage to the product lies with the customer. In such a case, no refund will be processed
    for the product by https://www.townbasket.co.in.
  9. The returned product must be in its original condition*. It must be accompanied by proof of
    purchase and the original warranty card, along with the original packaging of the product
    including manuals, hang tags, etc. In the absence of any one of these elements, the return will not
    be honored by https://www.townbasket.co.in.
    *Original condition means that the items delivered must be in its authentic form as was received
    by the customer from https://www.townbasket.co.in, with all original tags & packaging intact in case of any
    quality issues. The security tags should be in place as they were at the time of delivery of the
    product. It is also requested that a user should check if the product seal is intact (i.e. not broken)
    while accepting the order to avoid any kind of damage related complaints post-delivery
  10. Once the product is returned to https://www.townbasket.co.in/, our designated department will inspect the
    items for quality check and relevance of items returned. This process usually takes up to 2
    business days. The exchange or refund for the product will be initiated by https://www.townbasket.co.in
    upon receiving a confirmation from the department regarding the quality of the items received.
  11. Any amount to be refunded will take minimum 7-10 business days* from the date that the
    returned product is inspected and passed by the quality control team at the service center. The
    amount will be refunded to the same account from which the payment was originally received by
    https://www.townbasket.co.in.
  12. All cash on delivery refunds would be made by RTGS to the account provided by the user in
    Bank Details Section. The account details are confidential and must be genuine of the user. Any
    loss due to incorrect account details provided, the user will be responsible for that.
  13. Any returned product that does not adhere to the quality guidelines administered by the
    www.Malazza.com department will not be eligible for an exchange or refund and will be sent
    back to the customer in the same condition as it was received by https://www.townbasket.co.in/, on a To
    Pay basis.
  14. Products purchased during sales and/or special promotions are not eligible for exchange or
    refund, unless explicitly specified by https://www.townbasket.co.in during the period of the respective
    offer/s.
  15. In case of any dispute, https://www.townbasket.co.in will only be liable to refund the entire payment
    received from the customer for the specific purchase, upon receiving the returned product in the
    original condition*, and not be liable for compensation in any other form.
  16. For any queries related to exchange or refund of a product purchased on https://www.townbasket.co.in,
    please drop us a mail at [email protected]https://www.townbasket.co.in.
    https://www.townbasket.co.in reserves the right to modify and/ or change the terms of this policy without
    any prior notice.