Cancellation and Refund Policy
EXCHANGE AND CANCELLATION POLICY
** Orders will be fulfilled as per availability.
** No refund will be applicable due to any price change at any time.
Townbasket reserves the right to cancel orders with prior intimation.
- To initiate cancellation of a product purchased directly from www.townbasket.co.in, the customer
must login into his/her dashboard and in order section he/she can cancel his specific order.
- An order can only be cancelled or exchanged before it is shipped by www.townbasket.co.in. In
this case, upon receiving a cancellation request, www.townbasket.co.in will refund the entire amount
of the purchase within 10 days*. The amount will be refunded to the same account from which
the payment was originally received. In case of an exchange, any extra difference to be paid will
be borne by the customer.
- If a cancellation request is initiated after the product has been shipped by www.townbasket.co.in,
then the customer will have to follow the process as mentioned under the exchange and refund
policy, where all the terms and conditions specified therein will be applicable.
EXCHANGE AND REFUND POLICY
This exchange and refund policy is applicable only for purchases made directly from
www.townbasket.co.in and exchange and refund will be processed via same medium that is
- Return & Refund for a product purchased on www.townbasket.co.in must be initiated by the
customer within 48hrs* of receiving the product. For example, if a customer has received the
product on 5th march, at any given time of the day, then the exchange/ refund request must be
initiated before midnight of 7th march to be accepted by www.townbasket.co.in.
THE USED PRODUCT CANNOT BE RETURNED AND TOWNBASKET RESERVES THE
RIGHT TO DECLINE THE RETURN.
- Once Customer Care has been informed of the intended exchange or refund, the product must
be couriered back in the original packaging as was received by the customer, to Townbasket
Address, along with the return slip duly filled. The return slip is provided with each product
purchased on www.townbasket.co.in or can be downloaded from www.townbasket.co.in/returnslip.pdf.
- After the Customer Care team confirms the pick-up towards the return, a date will be decided
with the customer’s consent, to schedule the pickup. The courier team will make two pick-up
attempts only. On failing to handover the package within these two attempts, the customer will
have to personally get the return package delivered at our courier partner’s office.
- A pick-up can only be arranged within city limits. Customers residing outside city limits will
have to personally get the return package delivered at our courier partner’s office.
- The customer must ensure that the return package is placed inside a tamper proof packaging
and addressed correctly. The tamper proof packaging will be made available by our courier
- As specified above, all returns must be shipped via the courier service provided by
www.townbasket.co.in through the designated courier partner. In this case, the freight charges will
be bore by www.townbasket.co.in.
- In the circumstance where a customer does not inform www.townbasket.co.in about the intended
exchange or refund and/or ships the return via a different courier company, the liability for any
loss or damage to the product lies with the customer. In such a case, no refund will be processed
for the product by www.townbasket.co.in.
- The returned product must be in its original condition*. It must be accompanied by proof of
purchase and the original warranty card, along with the original packaging of the product
including manuals, hang tags, etc. In the absence of any one of these elements, the return will not
be honored by www.townbasket.co.in.
*Original condition means that the items delivered must be in its authentic form as was received
by the customer from www.townbasket.co.in, with all original tags & packaging intact in case of any
quality issues. The security tags should be in place as they were at the time of delivery of the
product. It is also requested that a user should check if the product seal is intact (i.e. not broken)
while accepting the order to avoid any kind of damage related complaints post-delivery.
- Once the product is returned to www.townbasket.co.in, our designated department will inspect the
items for quality check and relevance of items returned. This process usually takes up to 2
business days. The exchange or refund for the product will be initiated by www.townbasket.co.in
upon receiving a confirmation from the department regarding the quality of the items received.
- Any amount to be refunded will take minimum 7-10 business days* from the date that the
returned product is inspected and passed by the quality control team at the service center. The
amount will be refunded to the same account from which the payment was originally received by
- All cash on delivery refunds would be made by RTGS to the account provided by the user in
Bank Details Section. The account details are confidential and must be genuine of the user. Any
loss due to incorrect account details provided, the user will be responsible for that.
- Any returned product that does not adhere to the quality guidelines administered by the
www.townbasket.co.in department will not be eligible for an exchange or refund and will be sent
back to the customer in the same condition as it was received by www.townbasket.co.in, on a To
- Products purchased during sales and/or special promotions are not eligible for exchange or
refund, unless explicitly specified by www.townbasket.co.in during the period of the respective
- In case of any dispute, www.townbasket.co.in will only be liable to refund the entire payment
received from the customer for the specific purchase, upon receiving the returned product in the
original condition*, and not be liable for compensation in any other form.
- For any queries related to exchange or refund of a product purchased on www.townbasket.co.in,
please drop us a mail at [email protected] townbasket.co.in.
www.townbasket.co.in reserves the right to modify and/ or change the terms of this policy without
any prior notice.
Information we may collect from you
1 We may collect and process the following data about you:
1.1 Information that you provide by filling in forms on the Website. This includes information
provided at the time of registering to use the Website, subscribing to our service, posting
material or requesting further services. We may also ask you for information when you enter a
competition or promotion sponsored by us or when you report a problem with the Website.
1.2 If you contact us, we may keep a record of that correspondence.
1.3 We may also ask you to complete surveys that we use for research purposes, although you
are not required to do so.
1.4 Details of your visits to the Website, including but not limited to traffic data, location data,
weblogs and other communication data, whether this is required for our own purposes or
otherwise and the resources that you access. Please see the section below regarding cookies for
1.5 All information you provide to us is stored on our secure servers. Where we have given you
(or where you have chosen) a password that enables you to access certain parts of this website,
you are responsible for keeping this password confidential. We ask you not to share any
passwords with anyone.
1.6 Unfortunately, the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of
your data transmitted to the Website; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features to try to prevent
Delivery & Shipping Policy
What are the delivery charges?
Townbasket provide online payment options on products purchased from our website
www.townbasket.co.in, for places designated as Serviceable pin codes. For far off places falling
outside the designated area for shipping, an additional Outside Delivery Area Charge applicable
with respect to location will be charge.
What is the estimated delivery time?
Townbasket generally procures and ships the items within the time specified on the product page.
Business days exclude public holidays and Sundays. Estimated delivery time is dependent on
the product’s availability with Townbasket Warehouse, and could vary between each store offering
the product. While Townbasket can commit on the date of dispatch of a product from their
warehouse, however, any delay during the transit of the shipment by the courier partner is not
directly under the control of Townbasket and the company cannot be held liable for it.
For items listed as “In Stock”, Townbasket will mention the shipping time as 4 -10 business days (in
areas where standard courier service is available), from the date of placing the order. For other
areas, orders will be sent by Registered Post through the Indian Postal Service which may take
15-21 business days depending on the location.
‘Pre-order’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for a customer. The item will
be shipped to the customer within 5 days of Townbasket receiving the first shipment from the brand.
‘Temporarily Unavailable’ | ‘Out of Stock’ | Permanently Discontinued
The product is currently out of stock and is not available for purchase. The product could be in
‘Out of Stock’
Currently, the item is not available for sale.
Are there any hidden costs (sales tax, octroi, etc) on items sold by Townbasket ?
There are zero hidden charges when a customer makes a purchase on Townbasket. The prices listed
for all the items are final and all-inclusive. The price that customers see on the product page is
exactly what they pay.
Delivery charges may be extra depending on the serviceability of the pin code and the Townbasket
policy (mentioned earlier).
Townbasket does not/cannot ship to my area. Why?
There are instances when Townbasket cannot ship to some locations. This could be a consequence of
general regulations or serviceability issues.
At times Townbasket prefers not to ship to certain locations. This is entirely at the discretion of
I need to return an item, how do I arrange for a pick-up?
Kindly refer to the Return/Replacement Policy mentioned on the homepage of
Does Townbasket deliver internationally?
As of now, Townbasketdoes not deliver items internationally.
Customers will be able to make their purchases on our site from anywhere in the India with
credit/debit cards issued in India and 21 other countries, however, it must be ensured the delivery
address is in India.